We help health and care organisations turn ambitious digital transformation aspirations into real benefits through investment in technology.
Wherever you are in your transformation journey, we can help you choose the right solution, implement it in the best way and deliver improved outcomes for patients, users and the workforce.
Robust clinical systems, including electronic patient records, are central to providing high-quality patient care. Reaching the full potential of a clinical system requires a well-planned implementation and optimisation programme that engages and enthuses the workforce.
Clinical system suppliers continuously innovate their products to give health organisations the digital tools needed to improve patient outcomes. To confidently make investment decisions and achieve your overall digital ambitions, a robust digital and clinical system strategy is vital. Our industry knowledge and experience will support you to define your digital and clinical system strategy. We will help you to navigate the options that will fulfil your digital aspirations and provide opportunities to improve care through the development of a digital road map.
It’s important to choose the best clinical system for you and your organisation to address your requirements. The best solution for one organisation may not necessarily be the best for another. We understand the vast digital health marketplace, the many solutions on offer and what they can offer you and your organisation. Funds and resources are often limited, so we work with you to clearly scope out your requirements and build compelling business cases. Together we can then appraise the various options and determine the best solution to match your ambitions and budget.
Choosing the right clinical system provider is a critical decision and can be a complex, expensive and time-consuming process. As your trusted partner, Channel 3 can help to lighten the load, streamline the procurement process and help you to produce and coordinate all procurement collateral. This will give you the confidence to invest in the right solution, which is affordable and will meet your needs.
Once you have chosen a new clinical system, it is vital to prepare for implementation to drive the maximum value from the investment. The challenge is to implement a transformation programme for the new clinical system alongside business-as-usual service provision. Transformation takes time, focus and effort to engage the hearts and minds of the workforce to embrace transformative ways of working. The Channel 3 clinical system readiness assessment model identifies the risks and mitigating actions required for a successful implementation. Crucially, it also focuses the project team to engage cross-departmental stakeholders to ensure they are ready for implementation and excited about the project.
Channel 3 works in partnership with delivery teams to get implementation right, working with you to help you succeed. Our team can implement robust assurance reviews, either as an independent assurance partner or by embedding assurance processes within our delivery approach.
We all understand that IT will not deliver results by itself. Many clinical staff have experienced having a new IT solution dumped on their doorstep, without the proper support to benefit from it. This scenario makes it impossible to fully realise the potential of the technology or system that has been introduced. As experts in digital transformation and business change, we will support you to make your clinical system implementation project a resounding success. Your workforce will enjoy more efficient processes, ultimately freeing up more time to spend caring for patients.
Due to the external and internal pressures experienced by the health sector, systems and processes that work perfectly well today may not be fit for purpose tomorrow. Looking beyond the initial clinical system go-live, your organisation can derive further benefit from clinical system investment by optimising processes, improving compliance and adoption and minimising variation. Our optimisation model considers the technical, operational, commercial and cultural aspects which can impact the efficiency of the clinical system. Both human and technology-related issues and opportunities are identified by our assessments.
RDASH required a single electronic patient record (EPR) with electronic prescribing and medicines administration to replace its existing core clinical systems (SystmOne in community health services and palliative care and Silverlink in mental health Services) to create a single EPR.
Read Case StudyChannel 3 Consulting was appointed to develop the business cases (OBC and FBC) for a single EPR, procurement of the solution and implementation of the new technology and associated work practices. We reviewed the trust’s existing clinical systems and assessed options available, recommending the most appropriate procurement route and next steps. We developed a best practice five case model OBC and ran a series of clinical engagement activities, to involve the clinical community and ensure their buy-in and commitment. We undertook requirements gathering and a complex stakeholder engagement exercise, from which we created an Output Based Specification (OBS) detailing the trust’s functional and technical requirements for a single EPR to support both Community and Mental Health services, signed off and owned by the trust’s Clinical Advisory Group. We ran a successful procurement, using a recognised NHS clinical systems procurement framework to expedite the selection of a single clinical system for the trust. Channel 3 Consulting continued to support the trust through the implementation of its new clinical system and resultant transformational change.
Channel 3 worked alongside CNWL to develop the trust’s clinical system strategy and roadmap. With the trust’s existing strategy no longer reflecting the organisation’s full requirements, we were invited to support them in radically rethinking the ways digital supports the trust to deliver clinical services to its service users.
Read Case StudyChannel 3 developed an outline business case with CNWL as part of a strategic infrastructure programme. We then developed an outline business case which, following approval by the trust’s board, was followed by the strategic clinical information systems programme. Channel 3 progressed the programme through service transition and continues to work with the trust to deliver the infrastructure transformation. A successful procurement process selected a single system across Community, Child Health and Mental Health services. The new integrated electronic health record spans all the trust’s patients and provide additional functionality for mobile working, electronic prescribing and order communications. Channel 3 continues to assist the trust during the implementation phase, providing a team of SMEs working across key areas including project management, business analysis, configuration, testing and training. The workforce has felt engaged at every stage of the on-going transformation journey at CNWL and have experienced tangible benefits, such as significant reductions in the time required for ward rounds.
Cambridgeshire and Peterborough NHS FT was embarking on a significant project: rolling out an electronic patient record (EPR) across the organisation to underpin all its clinical services.
Read Case StudyCambridgeshire and Peterborough NHS FT recognised the tremendous potential for a single patient record to alleviate the stress on the system, facilitate better patient care, standardise processes and make the best use of available resources. To help set themselves up for success, they asked Channel 3 to prepare a comprehensive business case for the project, assess their readiness for the transformation ahead and facilitate a smooth roll-out of the new EPR. Using our proven implementation methodology, we built a compelling business case that enabled the project to shift to delivery mode. We helped CPFT to understand, mitigate and address the critical factors which needed to be considered in positioning this programme as truly transformational and successful business change programme rather than as an IT implementation.
Eleanor has led multiple complex digital programmes across health and care systems, delivering tangible benefits, sustainable change and exceptional value for clients.
Having worked in the NHS and several other sectors, David has been engaged in delivering systems and process for primary care, community and mental health providers.
Simone has led the successful delivery of large and complex digital transformation programmes in the health and care sector.
Victoria is a registered general nurse and has worked within the NHS for over 30 years and healthcare consultancy for 10 years.
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