National Partnerships
Channel 3 consulting has a long-established track record of working with national healthcare organisations and those of the devolved nations. We support systems to rapidly design new infrastructure and to deploy innovative technologies. Speed is of the essence, but quality remains our key mission.
We recognise that meaningful change and transformation across healthcare must be driven both top-down and bottom-up.
Strategic leadership and clear direction from the top are essential to align priorities, secure investment, and set the vision for change. Equally important is empowering those on the front line - clinicians, leaders, and patients - whose insights, experiences, and day-to-day realities shape the success of any transformation.
By bridging leadership ambition with grassroots innovation, we help create sustainable, system-wide change that is both visionary and grounded in real-world change.
Delivering impact is at the heart of our work, whether developing the new target architecture for NHS Wales, designing the NHS England Staff App, or ensuring secure medical records for our armed forces – we design our work around those who will see the benefits of our work.
Crucial to the success of our work involves truly understanding the opportunity to drive enhanced outcomes, to promote efficiencies and increased productivity, but above all, to work hand in hand co-producing new models and technologies alongside those who use it day-to-day.
How do we deliver this in National Partnerships?
Patient demand, productivity and financial sustainability are critical issues facing the health service today. At Channel 3, we recognise that every client has different challenges and unique characteristics, and we use our insight lens to ensure that any work we deliver will have the maximum impact for our clients. Wherever you are on your digital journey, we are here to help build better lives through better care and better digital.
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We specialise in rapidly transforming concepts into fully realised designs and solutions. Our streamlined approach ensures speed without compromising quality, guiding concepts from initial idea through to implementation with precision and care. Central to our method is a person-centred engagement strategy, ensuring that the voices of patients, clinicians, and leaders are embedded throughout the process. This commitment enables us to deliver impactful, user-informed healthcare environments that truly meet the needs of the people they serve.
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We drive transformation success by aligning digital, clinical, and operational change through structured, outcome-focused Enterprise Architecture. Our approach connects large scale digital programmes to wider system ambitions, unlocking value by exposing interdependencies, reducing duplication, and accelerating benefits realisation. We work across organisational boundaries to design scalable architecture frameworks that enable coordinated delivery, ensuring transformation efforts are strategically aligned and operationally effective. By embedding sustainable Enterprise Architecture capabilities, we equip organisations to continuously adapt, optimise investments, and deliver measurable impact from improved patient pathways to reduced system costs.
Our work in this national space
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We are working in close partnership with Defence teams and delivery partners to support the rollout of a new tri-service healthcare system through the CORTISONE programme.
Our role spans infrastructure development, clinical leadership, procurement support, and business analysis, shaping a system informed by frontline needs. By embedding collaborative working at every stage, we’re strengthening clinical engagement, enhancing data quality and safety
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We took ministerial ambitions to develop a ‘once for NHS workforce’ solution, combining HR, onboarding and training function into consideration to develop the design for a first of type system.
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We led the business change function, developing the strategy and roll-out approach to land a first of type employee passport into 12 Acute Trusts, enabling greater movement across the healthcare system.
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We orchestrated the development of revised innovation pathways, encouraging new and novel technologies to be funded and brought into the NHS. Developing assurance mechanisms to ensure data capture across Health Innovation Networks.
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We delivered a national review of ICB-commissioned GP IT services, surfacing systemic delivery challenges and enabling NHS England to gain, for the first time, a clear national view of funding usage and service outcomes.
Our recommendations directly informed updates to the GP IT Operating Model, policy frameworks and procurement guidance, setting the foundation for improved consistency, accountability, and digital maturity across all 42 ICBs.
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We reviewed the current state of infrastructure services across 13 NHS Wales organisations, identifying critical capability constraints and fragmentation. We then led a national programme to define strategic priorities, develop transformation roadmaps, and deliver key components such as a Target Operating Model, cyber security standards, ITSM requirements and a proof-of-concept for identity access services, laying the groundwork for scalable, secure, and coordinated infrastructure across Wales.
Our impact stories
The NHS England GP IT Operating Model allocated £269.9 million in baseline funding for 2023/24, aiming to modernise IT services across 42 ICBs, however with limited effectiveness.
Channel 3 Consulting conducted a national-scale review of GP IT services - resulting in the NHSE understanding - for the first time - how GP IT monies are being spent, and the value that is being achieved from this.This allows far more informed decision making about what NHSE focus on and specify in the future.
View our insights in National Partnerships
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From one-sized to personalised
As the NHS plans for the next decade, Joe Fraser and Josh Hutchison outline 19 ways to put personalised care at the centre — where it belongs.
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Electronic Prescribing in Wales
Following our review with stakeholders from across NHS Wales, the Digital Medicines Transformations Portfolio was created. This and the work to move to electronic prescriptions to both enhance efficiency and reduce risks.
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Enterprise Architecture is your superpower
If you want to better understand your organisation to make more effective decisions, one of the most useful things you can do is document your Enterprise Architecture (EA).
Our National Partnerships experts
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Leo Jones
A qualified social worker, Leo has over 20 years’ experience leading transformation programmes across the public sector. He’s passionate about strengthening the links between public services and the citizens and patients they serve, and shaping new models of care and support, shaped by those who use them, to improve outcomes.
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Prof. Joe Harrison CBE
Joe Harrison has been an NHS acute hospital Chief Executive for over ten years. He joined Milton Keynes University Hospital in 2013, transforming its record in quality, performance and finances. Under his leadership the trust has gained teaching hospital status and pioneered digital advances that have revolutionised patient care and experience.
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Matt Jones
Matt began his healthcare career with Accenture, before moving to CSC as a Transformation Director. Following several provider side strategy and leadership roles, Matt joined Channel 3 in 2017, designing and executing fully-assured programme delivery strategies & roadmaps focussed on driving business transformation and benefits realisation enabled through technology.
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David Churchill
David has worked in a variety of roles across multiple sectors; include manufacturing, electronics, entertainment and finance; culminating in ten years of healthcare. Most recently he has been engaged in delivering systems and process for primary care, community and mental health providers. David is particularly interested in digitising engagements with patients, be they concerned with prescribing, record keeping or appointments.
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Josh Hutchison
Josh brings an outstanding client network in London and the South East and has a strong network in NHS England. He’s passionate about working alongside talented people and supporting individuals to grow professionally and personally.
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Joe McGarry
An expert in leading and delivering technology-enabled change across healthcare and public services, Joe brings over 24 years’ management consultancy experience. Previously at Moorhouse, Joe led the company’s work across government and public services, transport, defence, sustainability and responsible business.
Contact us
For more details or to discuss anything you think we might be able to help with, please contact one of the health team.